Contact Support

Support Email

For help with YueJi, contact YUEJI LIFE INC. at support@yueji.app.

Support hours are EDT 09:00-21:00.

What We Can Help With

• Orders, payments, and voucher redemption: email us with your order number and account email.
• Refunds: email us with the order number, refund reason, and any relevant screenshots.
• Merchant onboarding: email us with your business name, store address, and contact person.
• Reports or content issues: email us with the listing link, screenshots, and a brief description.

Response Notes

This is the lightweight support entry point for our invite-only soft launch, not a full ticketing system. Please include your order number, account email, merchant name, listing link, or screenshots when available so we can route the request quickly.